Returns & Exchanges

At Soapology NYC, we want you to love your skincare ritual; if you are not completely satisfied, we offer returns on most unopened products within 30 days of purchase. Due to the artisanal nature of our small-batch soaps and personal care items, we ensure every return is handled with the utmost care for hygiene and quality.

1

Initiate Your Request

Email our concierge team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location within 7 days of receiving your RMA.

4

Receive Your Refund

Once our studio inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing